TERMS AND CONDITIONS

We Are Here For You

Terms and Conditions

SHIPPING PROCEDURE

  • a) Shipments will be picked up if booked from Infinity Courier Customer Portal, Booking App or API Service only.
  • b) Minimum chargeable weight is 1 kg.
  • c) 13% GST applicable on above mentioned rates.
  • d) In case if a customer refuses to accept the shipment due to any reason, that shipment will be returned to the shipper and return charges will be charged.
  • e) If shipment volumetric weight exceeds the actual weight, shipment weight will be calculated as Follows (all measurements in centimeters) : (Length x height x width / 5000)
  • f) Packaging: You are responsible for packing of your goods. Please make sure your product is properly packed. Ensuring the safety during their transit as per nature of the goods. Any damage to the pro duct due to poor packaging will not be our responsibility.
  • Documents required for account opening:
  • ✦ Bank account title (to transfer your Cash).
  • ✦ Client’s Name / Corporate Name
  • ✦ pick Up Address
  • ✦ CNIC Number
  • ✦ Contact Person
  • ✦ Designation
  • ✦ Contact numbers and email id.
  • LIABILITY AND LIMITATION OF DAMAGES

    • Infinity Courier will not be responsible for any shortages claimed by the consignee. This is the responsibility of the client to ensure exact number of items inside the parcel as the quantity inside the parcel is not known to Infinity Courier.
    • The client is responsible for packing of goods to ensure the safety during their transit as per nature of the goods. Any damage to the product due to poor packaging will not be the responsibility of Infinity Courier.

    NOTICE OF CLAIM AND FILING OF SUIT

    • Claim will not be admissible for damages to the shipment. Any kind of damages during transit will be the responsibility of the client. Client will be responsible for proper packing of their fragile and sensitive products.
    • Claim will only be admissible for shipments LOST IN TRANSIT WITHIN PAKISTAN DUE TO ACCIDENT, THEFT, SNATCHING and ROBERRY. Claims will not be admissible in case seal is broken / torn of the packages / flyers
    • Infinity Courier will not be responsible for any shortages claimed by the consignee. This is the responsibility of the client to ensure exact number of items inside the parcel as the quantity inside the parcel is not known to Infinity Courier. No claims will be entertained if a shipment is delivered to the consignee in acceptable condition.
    • Claim will not be admissible for damages to the shipment. Any kind of damages during transit will be the responsibility of the client. Client will be responsible for proper packing of their fragile and sensitive products.
    • Infinity Courier settlement of claim against a shipment cannot be more than the retail value of the product(s) being shipped. For insured shipments, claim will be acceptable to the maximum limit of insured value not exceeding the insured value declared by the client on the consignment note. The Insured declared value will be the basis of claim settlement. Claim will only be entertained when the insurance premium as applicable has been fully paid by the client.
    • For insured shipments, the client must accept insurance as per acceptance terms and conditions of Infinity Courier before the shipment is handed over to Infinity Courier Company. No eligibility will be entertained after the shipment has been booked.
    • Claim will not be admissible for damages to any goods including electronic equipment, LCD, LED etc. Client will be responsible for proper packing of these kinds of products.
    • Claim Will Not Be Admissible If Shipment Is Lost Due To :
  • ✦ War, Strike Riots,
  • ✦ Terrorism
  • ✦ Explosions
  • ✦ Earthquake Fire and shock
  • ✦ The legitimate claim will be settled within two weeks’ time from the date of occurrence of the incident
  • LIABILITY FOR CONSEQUENTIAL DAMAGES

    • Infinity Courier shall not be liable for any loss of profit or special, indirect, or consequential damages of any kind.

    Claims

    • Any claim must be brought by the Shipper/Client and delivered in writing to the office of Infinity Courier at which the shipment was accepted within 7 days of the date of such acceptance, no claim may be made against Infinity Courier outside if this time limit.
    • No claim for loss or damage will be entertained until all transportation charges have been paid. The amount of any claim may not be deducted from any transportation charges owed to Infinity Courier
    • Infinity Courier does not maintain records relevant to a shipment of more than 45 days. It will thereof be unable to refer to or produce any such record where it is notified for the same after expiry of the stand period of 45 days from the date of shipment.
    • Settlement of invoice only through cross bank transfer. Infinity Courier will not be liable for any losses resulting if cash or any other mode of payment is used by client.

    Material Not Acceptable For Transportation:

    • Infinity Courier will not carry Liquid, Liquor, Fire arms, Plants, Contraband Drugs, Explosives, Animals, Perishables, Negotiable instruments in bearer forms, Obscene or Pornographic materials, Industrial Carbons, Diamonds, IATA restricted articles, any item the carriage of which is prohibited by any law.
  • ✦ GST would be applicable as per govt. Laws.
  • ✦ Rates will be increased on yearly basis with mutual understanding at certain percentage.
  • AGREEMENT

    • By opening an account with Infinity Courier you agree to the above mentioned terms and conditions.